Privacy policy

Who we are

This site is operated by Firsthand Lawns, located at 3720 N Orange Blossom Trail, Orlando, FL 32804. You can reach us at (407) 337-5191 or admin@firsthandlawns.com.

What we collect

We collect two categories of information:

• Information you give us — name, email, phone number, address, and any details about your property you share when you contact us or request an estimate.
• Automatic information — standard site analytics (pages visited, referring site, approximate location, browser type). We use this to improve the site and to measure where customers find us.

Cookies and tracking

When you accept cookies, we use Google Tag Manager (which loads Google Analytics) and Meta Pixel to measure traffic and conversion performance. We also use Tidio for live chat. You can decline cookies and we won't load these — site functionality and the contact form still work either way.

How we use your information

• To respond to estimate requests and customer questions.
• To schedule and run jobs you've hired us for.
• To send occasional updates if you've subscribed.
• To improve the site and our service offerings.

We don't sell your information. We don't share it with third parties for marketing.

Service providers

We use a small number of third-party providers to operate this site: hosting (Vercel), email delivery (Resend), analytics (Google), advertising measurement (Meta), and live chat (Tidio). These providers process information under their own privacy terms.

Your choices

You can ask us to delete the information you've given us by emailing admin@firsthandlawns.com. You can also disable cookies in your browser or in our consent banner.

Changes

If we change this policy in a material way, we'll update the date at the top. If you'd like a copy of an older version, just ask.